Brakspear Job Roles

Waiter Waitress

Reporting to the General Manager.

The role involves:

  • Delivering a quality service experience for the customer from the moment they arrive to the moment they leave.
  • Building relationships with regular guests in order to encourage repeat custom.
  • Working in a pressurised environment both as part of a team and under your own initiative.
  • Participation in regular business related training sessions.
  • Developing product knowledge of food and beverage items available.
  • Greeting customers and ensuring that they are appropriately directed.
  • Giving out menus, taking orders, making recommendations.
  • Serving food and drinks and refilling beverages throughout the meal.
  • Maximising sales through suggestion and up-selling.
  • Dealing with bill payments for cash & card transactions.
  • Maintaining standards of the restaurant and bar areas.
  • Maintaining an excellent uniform standard.
  • Having fun.

What we are looking for from you

Being the right person is the most important qualification, here are some other ones we look for

Qualifications

  • Basic food hygiene certificate
  • First Aid certificate.

Skill set

  • Excellent oral & written communication.
  • Friendly, smiling and sociable.
  • Calm, patient and polite.
  • Helpful, willing to go out of their way to help customers.
  • Confident and motivated.
  • Flexible.
  • Professional and a team player.
  • A passion for food is an added bonus.

Previous jobs

  • Direct experience of the role in a comparable business.